Shipping Policy
Thank you for choosing Veltro Gear. We are committed to delivering your order as quickly and efficiently as possible while providing excellent customer service every step of the way.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delivery Times
Estimated delivery times are as follows:
United Kingdom
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Standard Delivery: 3–12 business days
Europe
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Standard Delivery: 5–10 business days
International
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Standard Delivery: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, courier delays, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
Any free shipping promotions will be clearly displayed on our website.
Tracking Your Order
Where tracking is available, you will receive an email containing your tracking number once your order has been dispatched. You can use this information to monitor your shipment’s progress.
Delays
While we make every effort to ensure your order arrives on time, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding should this happen.
Incorrect Shipping Information
Please ensure all shipping details are correct before completing your purchase.
Veltro Gear cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Orders
If your parcel is lost in transit or arrives damaged, please contact us as soon as possible. We will work closely with the courier to investigate the issue and arrange a suitable resolution where appropriate.
Questions About Your Order
If you have any questions regarding your shipment or require assistance, please contact our customer support team.
Veltro Gear
Email: customersupport@veltrogear.com
We aim to respond to all enquiries within 24–48 business hours.
Thank you for shopping with Veltro Gear. We appreciate your trust and look forward to serving you.
Last Updated: 29 June 2026